Refund policy

Refund & Return Policy

At CULTURE KAFE, we want you to love what you ordered. If something isn't right, we're here to help.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Email us at culturekafeclothing@gmail.com with your order number and reason for return. We'll send you instructions within 1–2 business days.

Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days.

We currently do not offer direct exchanges. Please return your item and place a new order for the correct size or style.

All sale items and pre-order purchases are final sale and not eligible for returns or refunds unless the item arrives damaged or defective.

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos and we'll make it right.

Questions? Reach us at support@culturekafe.com